Refund Policy for Kumaon Hospitality

Last Updated: 20-12-2023

At, we are committed to providing a seamless and secure payment processing experience for our customers. This Refund Policy outlines the terms and conditions governing refunds for transactions processed through our platform.

1. Refund Eligibility

Refund eligibility is determined by the policies and agreements between our service and the merchants or businesses you have made payments to. Each merchant or business may have its own specific refund policies, which you should review on their respective websites or contact them directly for more information.

If the customer is eligible for a refund we will return the amount within 90 days of refund approval to the same payment method from which we received the payment.

2. Payment Disputes

If you believe there is an issue with a payment you've made through [Your Payment Gateway Service], such as an unauthorized charge or an error in the transaction, please follow these steps:
Contact the merchant or business you paid to discuss the issue and request a resolution. If you encounter difficulties or require further assistance, contact our customer support team for guidance.

3. Support

Our customer support team is here to assist you with general inquiries and provide guidance on payment-related matters. Please contact us if you have any questions or concerns.

4. Disputes and Chargebacks

In the event of disputes or chargebacks, we will review the case and work with the relevant parties, including merchants and cardholders, to reach a resolution in accordance with applicable laws and regulations.

5. Limitations and Liability

PHONE PAY is responsible for facilitating payment transactions but does not guarantee the success of any refund request. Our role is to ensure secure payment processing and offer support for payment-related issues in accordance with our terms of service.

6. Changes to this Refund Policy

We reserve the right to update or modify this Refund Policy as needed. Any changes will be posted on our website, and the "Last Updated" date at the top of this policy will be adjusted accordingly.

7. Contact Information

If you have any questions or concerns about our Return Policy or need assistance with payment-related issues, please contact our customer support team at

+91 70606 06198
Shanti Vihar, Choila, Dehradun, Uttarakhand - 248001


© Copyright 2023 by