Return Policy for Kumaon Hospitality

Last Updated: 20-12-2023

At, we are committed to providing a seamless and secure payment processing experience for our customers. We understand that there may be situations where you need to request a return. This Return Policy outlines the terms and conditions for returning payments made through our platform.

1. Payment Returns

We facilitate payments on behalf of our merchants, and the return of payments is subject to the policies of the merchant or service provider you made the payment to. Please review the merchant's individual return policy for specific details on how payments are handled for their products or services.

2. Eligibility for Returns

The eligibility criteria for returns may vary depending on the merchant's policies. In general, the following factors may be considered for return eligibility: The product or service is defective or not as described. The payment was made in error. The merchant's return policy allows for refunds or returns.

3. Initiating a Return

If you believe you are eligible for a return, please follow these steps: Contact the merchant or service provider directly to inquire about their return process. If you encounter any issues with the merchant's return process or require further assistance, you may contact our customer support for guidance.

4. Support

We are here to assist you in resolving any payment-related issues you encounter. Please contact our customer support for general inquiries and guidance related to payment processing.

5. Disputes and Chargebacks

In the event of disputes or chargebacks, we will review the case and work with the relevant parties, including the merchant and cardholders, to reach a resolution in accordance with applicable laws and regulations.

6. Limitations and Liability

PHONE PAY is not responsible for the products or services provided by merchants or service providers, and we do not guarantee the success of any return request. Our role is to facilitate payments and provide support for payment-related issues as per our terms of service.

7. Changes to this Return Policy

We reserve the right to modify or update this Return Policy at our discretion. Any changes will be posted on our website, and the "Last Updated" date at the top of this policy will be revised accordingly.

8. Contact Information

If you have any questions or concerns about our Return Policy or need assistance with payment-related issues, please contact our customer support team at

+91 70606 06198
Shanti Vihar, Choila, Dehradun, Uttarakhand - 248001


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